Service after providing a dog
Delivering a trained guide dog brings together human and dog, two living beings that now have to find a way to each other through their lives together. You cannot explain to a dog beforehand what changes it can expect in its life. It must get used to its new owner, to its new surroundings and to new routes. Everything is new to it. The human too must learn a lot when the dog is provided and patiently earn the love of his new four-legged guide. It is a demanding time for both, a time in which they need the support and help of their instructor. After a dog has been handed over, the client is entitled to what we might call “after-service”.
Many dogs “think something up” after being delivered and try to tease their new owner a little. The instructor must know about these situations so as to be able to respond quickly and help. The instructor keeps in touch with the client every week by telephone for two months after the dog is provided and discusses with him everything that has happened – the wonderful experiences with the dog and any naughtiness. If required, the instructor advises and helps with any problems. The instructor also visits twice during the client’s first year of living with the dog, to “check up”, and then once a year until the client and dog have lived together for 5 years.
All our clients are fully informed about their dog, but that does not necessarily mean that everything will go smoothly. The dog will try to get away with whatever it can in its new surroundings and the human has to learn what works best on his guide dog. This is also a time during which the human and dog build a relationship to each other, which is fundamental to their future lives together. The instructor is available to advise and help with any problems or deal with anything that is unclear.
In spite of all efforts, it might happen in exceptional cases that the dog does not accept its new owner or that the human has so many problems with the dog that it complicates his life. In this case the dog must be returned ir replaced with another. When the dog is returned without replacement, the client can expect the return of the contribution towards buying a dog provided by the Employment Office if the dog is returned within three months of the date of handover. This time limit can be extended in individual cases subject to agreement. In all cases, though, the needs of the dog must also be taken into account; it is a living being and any conflict with its human should not be unnecessarily prolonged.